The hospitality industry has suffered tremendously in the wake of COVID-19 and we’re excited to see many of our clients reopening their doors. As lockdown lifts and restrictions ease, allowing restaurants and hotels alike to enrol into the ‘new normal’, we caught up with our Senior Client Lead, Ian Stockley, to gain insight into how the team are supporting clients to reimagine their services!
My role is Senior Client Lead of the hospitality sector, so in short, I look after hotels, restaurant groups and leisure clients that are associated to those groups!
The most important aspect of my role is ensuring our clients have the right procurement and supply chain strategy in place that also adds value to their business.
As a team, we are forward-thinking and always looking out for new product concepts, ensuring our clients have an affordable and sustainable supply chain. For example, recently we’ve been looking at plant-based menus, street food concepts, and in line with Brexit and our commitment to support British farming, we have looked at increasing our client’s UK grown products.
With people much better informed these days and with trends like healthy eating, affordability and sustainability rising to the top, we’re always supporting our clients to stay ahead of the curve when it comes to menu management.
Our team comprises of people who are passionate about food and supply chains and we want to help our clients by utilising that passion.
Most of our team members come from the catering industry, prior to joining procurement, including myself. Having lived and breathed as a chef for 25 years, I understand first-hand the wants and needs of our client base.
At Foodbuy, we have the scale and purchasing power to deliver the best value to our clients, supporting businesses of all sizes across the leisure and hospitality industry, working collaboratively with our clients to bring their goals and objectives to life.
Good question! There are many modules within Epsys, our eProcurement and Procure-to-Pay (P2P) system that benefit our clients and their business, saving valuable time and money. Some of these include:
In essence, with Epsys, the client has a global overview of the sites spend, not to mention, control of what they want to purchase, full visibility of data across their supply chain and a dedicated customer support team on hand to ensure the very best system experience.
Well, already our clients are seeing a surge in bookings as the industry gears up to reopen!
This is a real ‘testing the waters’ environment, so it’s great to see outdoor seating is filling up and the demand for COVID-secure events is growing by the day, going forward this trend is expected to remain and with the help of vaccinations, there should be a big uptake in visitors.
Some restrictions will stay in the short-term, such as spacing of the tables, sanitisation and mask-wearing by visitors until they are seated and the serving staff – a priority that the team is busy supporting clients with.
I’m really looking forward to having face-to-face meetings again. There is real value to be gained from those ‘in-person’ discussions and especially in being able to see clients’ businesses first-hand, learning of their core values and suggesting areas of improvement.
Saying that, the business world has changed, and it is clear there will continue to be more meetings conducted virtually going forward, which ultimately will help to reduce travelling – an opportunity for cost-savings throughout businesses as well as seeing less of an impact on the environment across the industry.
We support multiple businesses across the hospitality industry to bring goals and objectives to life, with local experts on hand to assist with day-to-day trials and tribulations, as well as leveraging global expertise, learnings and experiences – all of which can support you in making a show-stopping return!
If you require support or would like to have a conversation to explore the topics we have discussed, contact us here.